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dramatic loss of speed?

nogginthenog
Grafter
Posts: 78
Registered: 23-08-2007

dramatic loss of speed?

until the last two days speed has been fine around 5-6 mps,now

any help?
10 REPLIES
N/A

dramatic loss of speed?

you think thats bad, you should try using my connection which is supposed to be 8mb...
I'm getting 30.5KPS download....
and 13.1KPS upload!
My latencey is now 2777ms
its taking the piss, and plusnet say "sorry its BT problem", but I'm paying for a service and I'm not getting it...
N/A

dramatic loss of speed?

then maybe you should work with plus.net to get it sorted out. i doubt they said "sorry its a bt problem" and left it at that, i know from having line problems before, they work with BT to get them fixed rather than just fob you off! so maybe instead of complaining about it you should try and get it sorted.

Moderators note by James (sallyandjames) : Removed full quote of previous post. Please read the link:rules
Geoff
Grafter
Posts: 34
Registered: 15-04-2007

dramatic loss of speed?

I had slow connection speed over the weekend; dropped from ~4500kbps to ~650kbps.

I then noticed that my BT phone was not working, no dial tone etc, so I raised a fault with BT. On Monday morning a BT engineer came out and fixed the problem. Seems that one of the wires in the pair to my property had broken.

It's nice to know that Broadband works (even slowly) with only ONE WIRE!!!
N/A

dramatic loss of speed?

Guys look at my speed!
It happened since Monday


23-01-2007 23:23:24 438.2
23-01-2007 23:19:56 250.5
23-01-2007 23:17:01 140.6
23-01-2007 22:53:53 30
23-01-2007 22:39:49 0
23-01-2007 22:34:17 32.7
23-01-2007 21:46:49 62.2
23-01-2007 21:43:41 57.6
23-01-2007 21:38:57 55.3
23-01-2007 21:31:27 57.2
23-01-2007 21:28:22 73.6
23-01-2007 21:13:34 41
23-01-2007 21:10:09 62.2
23-01-2007 21:02:25 45.2
23-01-2007 20:51:16 80.1
23-01-2007 20:47:53 28.6
23-01-2007 20:40:34 60.4
23-01-2007 20:35:33 47.7
N/A

dramatic loss of speed?

Quote
then maybe you should work with plus.net to get it sorted out. i doubt they said "sorry its a bt problem" and left it at that, i know from having line problems before, they work with BT to get them fixed rather than just fob you off! so maybe instead of complaining about it you should try and get it sorted.

Moderators note by James (sallyandjames) : Removed full quote of previous post. Please read the <a href=http://portal.plus.net/central/forums/viewtopic.php?t=35201>Forum Rules</a href>


I have been on Plusnet's case for 3 months now! I used to use PN's voip service but it was so poor i left it. My exchange has been at red since november and I have been onto plusnet to try and get them to push BT along, but that's like getting blood from a stone. I have a vonage service and it is barley useable due to the poor line speeds. Funny thing is when I talked to Vonage today they asked if i was on Plusnet and when I said yes they replied with "Ho, I would suggest you look for another ISP, as we seam to be having quite a few customers on Plusnet who are having the same problem, the vonage service will work on most substandard speeds but with Plusnet, they seem to be having problems."

When i moved all my kit 3 doors up, plugged it in and used a different isp, all was happy. I then went to another friends house who is on plusnet and surprise surprise the service was as good as a chocolate fire guard....
FYI my download speed is a whopping 56kps.....lol
and my upload speed is 18.4 Kps! (using http://myvoipspeed.visualware.com/uk/index.html)

I have also noticed that my service that was Max has now become 2000kps! Why is this? I have now down graded to option 1 because i didnt see why i should be paying £29.99 for a substandard service, and to think i was once on option 3!
I think soon I'll have to leave and goto BT as there customers seem to be getting better service from my exchange or just go cable...
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dramatic loss of speed?

Quote
then maybe you should work with plus.net to get it sorted out. i doubt they said "sorry its a bt problem" and left it at that, i know from having line problems before, they work with BT to get them fixed rather than just fob you off! so maybe instead of complaining about it you should try and get it sorted.

You have obviously been very lucky - i have had the same problem - and I have literally been advised that the problem lies with the BT exchange (no proof of this as yet) which since they have no control over when BT fix it, and since you are not allowed to ring BT to find out what they are doing, and since Plusnet won't do this either cos BT are just working through their lists of jobs, and since BT keep pushing back the repair date, it means absolutely nothing gets done - and since my suspicion is that the problem lies with PNs traffic management we never get past the "its BTs fault" stage to move onto the next one.

Of course it COULD be BT are solely to blame for the poor service. However the fact that friends and neighbours on the more expensive Premier package experience no problems of any sort leads me to wonder otherwise...
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dramatic loss of speed?

well I've got my MAC code and I'm off... :lol:
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dramatic loss of speed?

My recent experience...

Date Speed Achieved (kbps)
29-01-2007 19:58:16 526.7
27-01-2007 19:56:23 431.7
24-01-2007 17:29:44 48.6
23-01-2007 19:29:13 35.5
15-01-2007 01:03:02 3325.1
15-01-2007 01:02:27 3500.9
19-08-2006 21:17:24 3608.8
16-08-2006 17:30:47 3431.9
09-07-2006 00:36:00 3787.3
09-07-2006 00:35:23 3822.7

...between the 22nd and 27th, web-browsing has been absolute torture due to the extremely low speeds and the exteme latency. Yesterday was better, but still difficult.

Some recent results have been reasonable - the 500k (I normally have up to 4.5Mbps) is explained by my current "Level 2 Restrictions" due to passing my monthly usage allowance - but 40kbps and the associated exteme latency is far from reasonable.

Part of PlusNet's dismissal of my question/fault read...

"We believe you should still be receiving a very usable service. We haven't added any individual limits to your account, on top of any management that may have been applied as per our traffic management policy."

..thanks a lot lot PlusNet - really helpfull, that was (not).
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dramatic loss of speed?

Quote
well I've got my MAC code and I'm off... :lol:


Well, after three months, I don't think anyone could blame you.

Myself, well I'm going to wait until my "billing period/month" passes to see how much difference it makes when my "Level 2 Management" restrictions are removed.

Even if things do get back to normal, this has caused me to start "window shopping" for alternative ISPs - it's not as easy as you might think to find a package that delivers. You pretty much have to pay good money for a good service.

I'd be very interested to know to whom you will be heading off to with your MAC code?

Make sure you read the small print and check the forums/feedback on sites like these...

http://www.thinkbroadband.com/

http://www.ispreview.co.uk/

...although, inevitably, the majority of people who post on these forums are people who have issues with teir respective ISPs, but they are still usefull to get an impression.

Interesting to note that PlusNet don't compare quite as well as they once did when lined up against the competition - not the worst, but far from being the best.

Good luck out there!

Mark H.
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dramatic loss of speed?

Quote
Quote
well I've got my MAC code and I'm off... :lol:


Well, after three months, I don't think anyone could blame you.

Myself, well I'm going to wait until my "billing period/month" passes to see how much difference it makes when my "Level 2 Management" restrictions are removed.

Even if things do get back to normal, this has caused me to start "window shopping" for alternative ISPs - it's not as easy as you might think to find a package that delivers. You pretty much have to pay good money for a good service.

I'd be very interested to know to whom you will be heading off to with your MAC code?

Make sure you read the small print and check the forums/feedback on sites like these...

http://www.thinkbroadband.com/

http://www.ispreview.co.uk/

...although, inevitably, the majority of people who post on these forums are people who have issues with teir respective ISPs, but they are still usefull to get an impression.

Interesting to note that PlusNet don't compare quite as well as they once did when lined up against the competition - not the worst, but far from being the best.

Good luck out there!

Mark H.


Well I've just popped in to say hello..
I'm now on Orange and paying £5 a month for unlimited BB and gettining speeds of around 1.7meg (peek times) to 4Meg, not bad being PN was saying my speed was due to exchange faults and not with them.
eg 14th feb @ 6:30 am PN was giving me speeds of upto 300kps
14th feb @ 18:45 Orange had me running at over 1.5meg!