I have had a ticket open for 4 weeks now. There was a problem with my line which ahs been fixed. Done another speed test but still only getting 300 kbps on a 2MB line. Ticket been with them for nearly two weeks now, and BT have come back to me to say that there is a problem in the area which they are looking into. However, what is disappointing is money that you are paying whilst this is being fixed. No way to get that back which is really annoying.