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changing the phone number that my broadband operates through

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changing the phone number that my broadband operates through

I am porting a phone number from ntl to bt. I already have my plusnet broadband on the bt number. I cannot find a successful way of contacting plusnet to tell them and get their acknoledgement of this change. There is no phone number for this that has the right 'choice' and all i get is an anonymous email response and no follow-up. What can I do?