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change of phone number

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change of phone number

if i change my home phone number which my broad band is on do i need to do any thing to stay connected.
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

change of phone number

Tell BT you have broadband and make sure they confirm in writing that doing a renumber will not remove the service. When its done, tell PN of the new number so they update their records.

A renumber should not cause the broadband service to be removed but knowing BT they don't always get it right. Also confirm that if the broadband is ceased, then BT will pay for the reconnection charge that will be due. Again get this in writing!