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broadband upgrade

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broadband upgrade

hi can anyone help ive been asking plusnet to upgrade my account from 2.2meg to 8meg. it ws soposse to be free upgrade with people that had 2.2 meg. ive aske them loads of times ti sort it out even saidf id pay the 5pound oe off payment that they asked for o upgrade still no joy. im definatley thinking of changeing providers not happy Sad