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bad in penwortham

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bad in penwortham

results below....
Traceroute Results: View Traceroute
Traceroute Time (24 Hour): 16:18 to 16:20
Traceroute Duration: 2 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: Penwortham
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 800 kbps
Maximum Speed Achieved On PlusNet Speedtest: 935 kbps
Average Speed Achieved On PlusNet Speedtest: 867.5 kbps
Account: ADSL Home (Self Install) - 1mb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: used both IE and Firefox, no difference. latest Grisoft AVG

DNS Servers 212.159.6.9
212.159.6.10

Help anyone please?