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Zonealarm solution - should be an FAQ?

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Zonealarm solution - should be an FAQ?

Problem - despite a quick connection most attempts at browsing and mail collection time out.

Solution courtesy of http://www.applecomm.net/L4_R_faq_Section3.htm

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ZoneAlarm Configuration

If customer experiences problems browsing the web while they have ZoneAlarm Firewall running, then the following must be done:


Click on Firewall.
Leave Internet Zone Security and Trusted Zone Security settings to default (High and Medium respectively)
Click on Advanced.
Tick the 3rd Checkbox Allow Uncommon Protocols under High Security and press OK.

After this, refresh the page and you should be able to browse to any website. The problem lies in the fact that ZoneAlarm does not consider PPPoE a common protocol and as such will block it under high security settings

If it is a new connection and there is no firewall on the user end the CSR should report this fault Telstra.

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Hope this is of some help to others

Mike Beard
1 REPLY
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RE: Zonealarm solution - should be an FAQ?

Ooops, ignore the last line about reporting to Telstra. This forum could benefit from an edit or preview facility?

Mike Beard