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You Stay We Pay - Being converted to 12 month contract!!

Community Veteran
Posts: 13,877
Thanks: 506
Fixes: 6
Registered: 01-08-2007

You Stay We Pay - Being converted to 12 month contract!!

Hi all

Firstly, good to be back. I/We have been banned for a month for becoming ever increasingly frustrated with this ISP.

Anyway.. I was just looking over PN's plans for 2007 and they've decided to scrap the "You Stay We Pay" plan and convert all users plans to 12 month contracts!

In effect, we're all being forced to take on credit agreements that we have not agreed to! Isn't that disgusting?

PLUSNET: We do not want a 12 month contract imposed upon us. We did not agree to this and you accepted us under a monthly contract. You did NOT advertise a yearly contract for the package we are using. Please don't try this PN because you will then be accused of false advertising.

Sorry, but it's the truth PN. Your customers are leaving because they are unhappy and now you think you can change contracts and force people to stay 12 months?

Bad business plan.
I need a new signature... i'm bored of the old one!
7 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

You Stay We Pay - Being converted to 12 month contract!!

sorry, but rather than having to stay with PN 5 years before being able to move with no deffered fees, you can go after 12 months is a bad thing?
Community Veteran
Posts: 13,877
Thanks: 506
Fixes: 6
Registered: 01-08-2007

You Stay We Pay - Being converted to 12 month contract!!

Yes and No.

I can see both sides of the arguement but TBH, they should at least ask customers what they would prefer. To offer a monthly contract and then change it to a yearly contract without asking the customers permission is not only sneaky, but also dishonest.

Whilst at the same time, it does offer some minor advantages - namely the one you have listed above.

I start my new job 2moro. When I get paid I am fully intending to leave PN - I don't then want to be told I'm tied into a 12 month contract with an ISP I can't tolerate!

See my POV?
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

You Stay We Pay - Being converted to 12 month contract!!

the only thing that's changing is the length of time before the deffered fees are written off. If you were on a monthly contract you will still be on a monthly contract.
Community Veteran
Posts: 4,729
Registered: 04-04-2007

You Stay We Pay - Being converted to 12 month contract!!

okrzynska

I suggest that you reread the 2007 document.

Its my understanding that for current users that there is no change to their contract.

The change is that customers that have deferred activation charges, these will be waived after 12 months, not the sliding 5 year scale that is used at present.

So in your case in October 2007, rather than your deferred activation change reducing by 20%, it will be reduced by 100%

Well that's my interpretation at least.

Chilly
N/A

You Stay We Pay - Being converted to 12 month contract!!

Thats how it reads to me Chilly. I think the advice to re-read the document is an excellent idea!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

You Stay We Pay - Being converted to 12 month contract!!

Hi,

The changes we are doing to You Stay We Pay will not affect the contract length. If you are currently on a monthly contract then you will remain on a monthly contract, if you are on an annual contract then you will remain on an annual contract.

You Stay We Pay is a completely seperate offer to the monthly/annual contract type. Currently if you select the You Stay We Pay offer the cancellation fee reduces by 20% for each complete year you remain a customer, once the change is made then after the first year it's reduced to zero instead.
N/A

You Stay We Pay - Being converted to 12 month contract!!

Actually that sounds like great news - I thought that I was stuck with Plusnet or have to pay penalties - looks like I only need to hang around until June.

Lets see if they can give me Broadband speeds before then or I'm off! :lol:

(Here are my 'up to 8Mbps' speeds

Date Speed Achieved (kbps)
30-01-2007 08:14:02 65.9
29-01-2007 15:56:45 155.3
29-01-2007 08:31:50 325
29-01-2007 08:27:31 143.4
28-01-2007 18:12:10 106.2
28-01-2007 17:45:43 89.6
28-01-2007 14:50:59 271.9
28-01-2007 07:41:43 158.4
28-01-2007 07:40:39 318.4 )