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Windows XP + Fujitsu FDX310 = Problems

N/A

Windows XP + Fujitsu FDX310 = Problems

Dear All,
I have had a Fujitsu FDX 310 USB Modem since being with plusnet, running on Windows 98Se and have been very pleased.

Over the weekend I did a format and installed Windows XP Pro'.
Since then, despite being able to connect to the internet, downloading anything is almost impossible, with constant disconnections at random time intervals from a minute to 6 minutes. XP SP1 update took me hours! If there isn't a resume feature with the download, even a file size of a couple of hundred kb may take several attempts, due to the disconnections.

I had been running modem from a powered hub(worked well under 98SE), so am now trying direct into USB at rear of PC, still same problem.

I have a feeling that it may be the driver, but no alternatives available from Fujitsu to try.

If anyone has experienced similar problems and resolved them, I would be most pleased to hear from him/her.
I can provide fuller details if required-just ask.

Many thanks for reading and I sincerely hope someone can throw some light on this.

Roger
10 REPLIES
N/A

Windows XP + Fujitsu FDX310 = Problems

Hi,

The first things to check are obviously the settings which should be entered into your modem configuration, which can be found here: http://portal.plus.net/supportpages.html?a=206

You may also like to run the network optimiser, which can be found here: http://portal.plus.net/supportpages.html?bvIkeqvfDEk%3D
N/A

Windows XP + Fujitsu FDX310 = Problems

Thank you for your response Richard. The settings are as per the two links in your reply.

Here are two results of tweak test and speed test on www.dslreports.com which are fairly typical of the results I have from there:

http://ny-monitor.dslreports.com/tweak/block:3867ed?service=dsl&speed=512&os=winXP&via=pppoA

http://www.dslreports.com/speedtests/455357;243872;5ae1ed5c8a41f1c74c34ad07301f6f4c;2.0;www.dslrepor...

As one can see, nothing much wrong with those (I think), if anyone thinks differently, please tell me.

Under Windows 98SE I used to periodically use the utility available here:
http://www.vantage.pwp.blueyonder.co.uk/
Results were always good with Downloads of 59Kb/s and above most times.
Now under XP, the tests do not complete. Just like when attempting to download something, the Data light on modem flashes (I have lost the connection). Only a reboot will then allow me to reconnect to internet.
Here are details of recent failed test:
Speed Test Report

Broadband Speed Test - for Telewest blueyonder - 512k service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

Blueyonder Server:
26ms - Normal - it's about right!

UK Server 1 (www.demon.net):
25ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
24ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
26ms - Normal - it's about right!

USA East Coast Server (www.yahoo.com):
99ms - Fast - very fast response

USA West Coast Server (www.lycos.com):
104ms - Fast - very fast response

European Server (www.marcopoly.com):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 194.145.55.132 over a maximum of 20 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
30ms -

Blueyonder Team-Fortress Leage 1:
30ms -

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.


Barrysworld Quake III Arena:
24ms -

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

Telewest blueyonder - 512k service Server Download:
44KB/s (352Kb/s) - Below Average - you're paying for almost twice this!

Download through Transparent Cache:
58KB/s (464Kb/s) - Perfect - running at full speed!

Download through alternative Cache (webcache.bt.net):
0KB/s (0Kb/s) - **** SERVER ERROR: Timed out receiving data from the Server****

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 0 bounced back; 100% loss (estimated)
Dismal - Your connection is barely working
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 10/06/2003 16:12:22
Test duration: 233 secondsIP address: [Not Disclosed]
Username: [Not disclosed]
Test Version: 2.81

Broadband Speed Test - www.vantage.pwp.blueyonder.co.uk

As you can see, I lost connection half way through the test.

I just do not know what to do next! I have made detailed notes of other various settings on my pc if anyone would like to view them.

Thank you in great anticipation,
Roger
N/A

Windows XP + Fujitsu FDX310 = Problems

Just a small addition, I do not use any form of peer-2-peer networking service.
Thanks,
Roger
N/A

Windows XP + Fujitsu FDX310 = Problems

Hello,
My bald patch has got very much bigger over last few days-I am still not able to download. Soon after starting a download, the connection is lost. It even happens when I run the test utility found here:
http://www.vantage.pwp.blueyonder.co.uk/
This is pretty typical of what happens:
Speed Test Report

Broadband Speed Test - for Telewest blueyonder - 512k service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

Blueyonder Server:
25ms - Normal - it's about right!

UK Server 1 (www.demon.net):
24ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
22ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
26ms - Normal - it's about right!

USA East Coast Server (www.yahoo.com):
98ms - Fast - very fast response

USA West Coast Server (www.lycos.com):
104ms - Fast - very fast response

European Server (www.marcopoly.com):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 194.145.55.132 over a maximum of 20 hops
1 Destination host unreachable.
Trace complete.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
30ms -

Blueyonder Team-Fortress Leage 1:
31ms -

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 Destination host unreachable.
Trace complete.


Barrysworld Quake III Arena:
24ms -

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

Telewest blueyonder - 512k service Server Download:
0KB/s (0Kb/s) - **** SERVER ERROR: Connection is aborted due to timeout or other failure****

Download through Transparent Cache:
0KB/s (0Kb/s) - **** SERVER ERROR: Valid name, no data record of requested type****

Download through alternative Cache (webcache.bt.net):
0KB/s (0Kb/s) - **** SERVER ERROR: Valid name, no data record of requested type****

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 0 bounced back; 100% loss (estimated)
Dismal - Your connection is barely working
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 11/06/2003 23:35:50
Test duration: 35 secondsIP address: [Not Disclosed]
Username: [Not disclosed]
Test Version: 2.81

[Section 4 is quite disturbing! The test did not complete as I lost the connection.
Whats happening-help! Please!!
Roger
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Windows XP + Fujitsu FDX310 = Problems

Unfortunately, Windows XP doesn't seem to like certain braodband modems... I had to buy myself a router because I was so fed up.

Anyway, may I ask; which chipset is your motherboard based on? VIA? nForce? An Intel one?

Thomas
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Windows XP + Fujitsu FDX310 = Problems

The mainboard is an MS-6195 ATX IR3 based on the AMD Athlon processor.

AMD 751 Controller and AMD 756 peripheral controller.

Hope this is the info' you needed.

Very much appreciated the response as I am strugling, especially as I was thinking of ;flashing' the bios, something I have never done before, but have already become stuck because I cannot create a floppy with FORMAT /S.
Could do it with Win'98.

If I cannot resolve this I may start asking/researching what's my next move in regards a replacement device (modem etc).

Many thanks,
Rog
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Windows XP + Fujitsu FDX310 = Problems

Interesting. You see, other people have had this frequent disconnection problem.. but it was originally thought it only affected Conexant modems running on a computer with a VIA chipset. Seeing as you use neither, yet are still experiencing this problem, and seeing as I've had this problem yet use nForce not VIA, it appears this problem could be more widespread that I thought.

Unfortunately, I don't know of any resolution past the usual things... drivers, BIOS, etc. So try flashing your BIOS, it may help it may not... it all depends on the BIOS revision that you're currently using. If it doesn't help, then I'm afraid you will have to start looking at other modems, or even better a router (that's the path I took).

Thomas
N/A

Windows XP + Fujitsu FDX310 = Problems

To create a DOS boot floppy in Win XP, right click on the floppy Icon in my computer, choose format and then choose the "create MSDos startup disk". That'll do the same as the old Dos command format /s
N/A

Windows XP + Fujitsu FDX310 = Problems

Thanks for that, and the system files that are necessary will be there? Hope so anyway.
Thanks again,
Roger
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Windows XP + Fujitsu FDX310 = Problems

Well, I seem to have updated Bios.
Searched about a bit, not sure if this is correct way, but it worked.

Read the contents of this page: http://www.turbotech.ch/articles2001/011020-windows_xp-02.html

Went here: http://www.ocworkbench.com/2002/ecs/k7s5aguide/BIOS%20FAQ.htm
And read : How do I flash the bios if I have an NTFS drive?
"Obviously if you use a NTFS you won't be able place the flash files on the hard drive. You could put them on a floppy disk, but there's always the risk of corruption of the floppy, which is not good. The best solution for most would be to create a CD with the flash files. You'll need a CD burning software such as Easy CD Creator or Nero to burn the image into a CD. Once you burned the CD, use it to boot the machine and then use the utility and files included in it."
and...." If you're using Windows 2000 or Windows XP:
You should NEVER, EVER try to create a boot disk if your BIOS is not 010911 or newer. The earlier BIOS versions caused data corruption under Windows 2K/XP. If you have the required BIOS, you should download a DrDOS 7.x boot image at http://www.bootdisk.com, then execute it to create the boot disk. If your bios is new enough you can simply format a the disk but select the Create MS-DOS Disk tag."

Went here: http://www.bootdisk.com/ and got: DrDos7.x

Went and got bios upgrade and flash utility from motherboard manufacurers web site.

Then put everything together, prayed (a lot) and bios flashed ok, updated. OS and applications working fine.
Have not dared to see if connection will be lost if I try to download anything (this is a last ditch attempt at trying to solve problem, without resorting to changing either from Fujitsu modem or Windows XP, or both.

If there is a better and easier way to flash bios with NTFS file system and XP I would be pleased to know.

Roger