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Why is it taking so long to get broadband?

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Why is it taking so long to get broadband?

Sad Why do I not yet have a broadband connection when my payment was taken a month ago? Is this Normal? The sales spiel says it normally takes 7-10 days.
Chris
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 159
Registered: 05-04-2007

Why is it taking so long to get broadband?

Hi there,

I'm going to get our provisioning team to look into this as there isn't any information on your account explaining this. I had to go into the BTw ordering system to find out the reason this hasn't completed. I will put this information on a ticket on your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team