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Why has my 1MB not changed to 2MB

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Why has my 1MB not changed to 2MB

Hi,

I'm on Plusnet Broadband Home Lite 1MB and I was wondering why this has not moved to 2MB like plusnet announced a few months back.?

Thanks
BPCY22 :?
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Why has my 1MB not changed to 2MB

Because...

1) BT have not got around to upgrading your line - Put you phone number into the usertools exchange checker and click on upgrade info link to see when BT guestimated when your line would be upgraded. Since that info has been released the end date for all upgrades has slipped from July to Oct/Nov.

2) You line will only support a max of 1Mbs speeds. If you have a router, post the line stats it reports. If your line attenuation is > 43dB your line will only support 1Mbs speeds.

3) You have migrated in since April and PlusNet have no get put your speed upgrade order into BT. These additional speed upgrades will be done after all the others originally ordered in March.
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Thanks

Thanks Peter, I checked the Exchange link you gave and it's not upgraded yet.

Looks like end of Oct.

Thanks
BPCY22