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Where is the support enquiry form on the Plusnet site?

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Where is the support enquiry form on the Plusnet site?

I can't get help from Plusnet - when I ring I am kept waiting forever in call-waiting.

I have spent half an hour trying to seek out the contact form on the Plusnet site, but can't find it.

I can't believe there are companies which hate their customers contacting them so much that they make it impossible for customers to email/phone them.

Can anybody help please?

Thanks Smiley
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Where is the support enquiry form on the Plusnet site?

I'm not sure why you are kept waiting forever, the average waiting time today is a little over 3 minutes 30 seconds.
http://csc.plus.net

The help assistant is they way to contact us, follow the relevant path through depending on what your query is and then it will ask you if the help pages were useful and give you the option to ask the support team.

http://portal.plus.net/wizard/?helpheader=helpassistant

Alternatively ask your question here and we'll try to answer it, bear in mind that if it is regarding connection problems the best thing is to raise a fault using http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team