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When do I get service after regrade ?

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When do I get service after regrade ?

My regrade up to 1mb should be complete today, do I immediately get this service or does it start from my billing date ?

I want it today, not in 10 days time !!!!!!!

Does anyone know !

Cheers

JASON

:?
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

When do I get service after regrade ?

Regrades don't wait until your billing date. They occur as soon as BT complete the work which as you stated should be today sometime. You then pay an additional amount to cover the cost of the new speed between when the speed changes and your normal billing date.