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What's this all about? (Peak-time usage)

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What's this all about? (Peak-time usage)

I've just received an email telling me:

As a Broadband Premier customer, you receive a monthly peak-time usage
allowance of 4.5GB. This allowance ensures that everyone gets a fair share
of our network resources during peak hours (4pm - Midnight).

Your peak-time usage for this billing month* just exceeded 3.8GB.

Increased restrictions will now apply to your connection speeds until the
end of the current billing month. The restrictions won't affect most of
your internet activities, such as browsing, emails or gaming.

We would have notified you when you reached 3GB to give you an opportunity
to avoid these restrictions, however, you had exceeded 3.8GB before our
alert email could be triggered.


I thought my usage allowance was 15GB per month, peak time (that's what it says on the blurb for the thingie I pay for - Broadband Plus @ £21.99 pm). I haven't used any more internet than normal - perhaps my son has (I'll talk to him - although he's hardly ever here!!) - and when I look at my usage chart, it tells me I've used things I've never used in my life - like Usenet and Broadband telephone calls! What's going on? I am a very moderate user - I don't download (hardly ever) or game (although I think my son does when he's home), but the internet is crucial to me. What are these 'restrictions'? Should I look elsewhere?

Highly disgruntled at being 'told off' for what?
1 REPLY
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Re: What's this all about? (Peak-time usage)

Quote

I thought my usage allowance was 15GB per month, peak time (that's what it says on the blurb for the thingie I pay for - Broadband Plus @ £21.99 pm).


That should be PlusNet Broadband Premier Option 1.