On the 1st of August, it was announced within a couple of days that everyone who had interleaving on, would be able to turn it off. It then became apparent that this new tool actually wouldn't appear for 90%+ of people who had interleaving on, as it would only work if it was turned on, and not set to automatic and automatically turned on.
I was categorically told that I was NOT on interleaving, and then apologetically told that perhaps the BT database was not reporting right and that I might in fact have interleaving on (geeh thanks for telling me what I already know). And then nothing. I've checked the "connection settings" every couple of weeks for th fabled "interleave off" switch but it has never appeared.
So, can we at least have it stated that at this time plusnet do not foresee this option switch becoming available for customers who had interleaving set to automatic, and had it applied automatically prior to the 1st of august ?