I wonder if I could ask for a bit of advice from someone who knows more about how ADSL connections at the exchange are managed. My situation is this:
I was upgraded to ADSL Max Premium mid-April. For the first three weeks everything was great - downstream speed around 6.5-7Mbps and upstream 800-832Kbps. Then, a couple of weeks ago my connection dropped and when it came back a couple of minutes later my upstream sync had dropped to 448kbps (the value for a non-premium account.) Since then I've rebooted, reconnected, powered-cycled umpteen times, and I always have an upstream sync of 448. Downstream still varies from 6-7Mbps.
Plusnet support tell me that this is just the rate-adaptive nature of ADSL, but I find that hard to believe. Surely I would expect to see upstream speed varying on re-connection rather than sticking at 448. The fact that I had a rock-solid connection for the first three weeks at 800kbps would indicate that my line is capable of this speed.
So - my question is, is it possible that there's been an error or fault at the exchange that would mean I'm connected to a non-premium line? Anyone else had similar issues? Any other explanations gratefully received icon_smile.gif