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Upgrading an Upgrade

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Upgrading an Upgrade

I've ordered a 1MB broadband package to be setup when my exchange is upgraded. Since ordering PlusNet have changed the packages available and I was wondering if it was possible to upgrade again before the original upgrade has come into effect.

I'm considering the 2MB Premium @ 39.99 a month.

Thanks for your advice in advance.
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Upgrading an Upgrade

If your exchange has not been activated yet (i.e. PlusNet have not yet submitted your order to BT), then yes, it's possible to change. If your exchange has been activated and PlusNet have submitted the order it may still be possible to change but again it may not without incurring additional charges.

Just raise a contact us ticket explaining what you originally applied for and that you want to change this to now be a Broadband Home 2Mb connection instead. The setup costs etc are exactly the same so it should just be what PlusNet ask BT for when your exchange goes live.
N/A

Upgrading an Upgrade

Thanks for that, I'll raise a ticket now!

I assume you're too far from an exchange to get more than IPStream 500 then? That sucks. Then again I might be told the same yet!