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I have finally got ADSL and am on the basic 2mb package at £14.99 capped and wish to go for the unlimited one at £21.99.

Can someone advise me on how to do it?

Thanks.
5 REPLIES
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At the very top right of the portal (beside logout) you should see an upgrade button.

Click that and follow the instructions.

That should sort it.
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Thanks for that.

Just before I do it will my connection be cut off or just upgrade without me noticing?

Thanks.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

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If you have not requested a speed change it will not affect you except for a short period when your IP address will be changed. You may still not notice this until you reboort your router or disconnect/reconnect your modem.

If you also want a speed increase to 1 or 2Mbs then there will be a short downtime period when BT disconect you but this should only be for a few minutes at most.
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Thanks for you help. Got it sorted in the end.
garywood84
Grafter
Posts: 256
Thanks: 1
Registered: 30-07-2007

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petervaughan,

Re your post above: "...your IP address will be changed..." - do you mean that once the regrade to 2Mb has been completed I'll have a different Static IP address? Is there any way to avoid this? I'd prefer to keep the one I've got!

Gary