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We would like to inform you that, unfortunately, we cannot resolve your current issue immediately.

We have arranged to review this issue on Tuesday 20th July at 07:00, when we expect to be able to either solve your issue or provide you with an update on further progress.

For your information, the following was added to your Contact Us ticket:

Check order progress. Thanks.

the last message I recieved this is the 3rd time now I wonder if it will be the final - anyone else getting the same thing this was ordered nearly 2 weeks ago now.