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Upgrade Query (one for the plusnet chaps/chapess')

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Upgrade Query (one for the plusnet chaps/chapess')

Hi all, ok I placed and paid for my upgrade to the 1mb premier account about 4 days ago and as yet i havent received any mail about when my connection will be upgraded. I havent received review dates at all as yet. any idea if this is normal? and if so how long i will have to wait before BT confirm the review date?

cheers
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Upgrade Query (one for the plusnet chaps/chapess')

Have you checked your contact us tickets? These normally show progress on upgrades and may give you your regrade date. In any case this is normally 7 days from when the order is submitted but there are a few delays at BT's end and it is taking 8 or 9 days at the moment.
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Upgrade Query (one for the plusnet chaps/chapess')

I placed my order for 1 meg and the money was taken on the 22nd
i got confirmation that the order had been placed on the 27th
to be reviewed on the 5th oct

so it would seem it took plusnet 5 days just to get the order to BT
or for BT to accept it (knowing BT probably the latter)

so going by my order you should have confirmation any day now
but as Peter said you will have to check your contact us tickets
to find out