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Update about BT Exchange Upgrades - Important Info

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Update about BT Exchange Upgrades - Important Info

Just a further note for SAR715 users, amongst others, whether you have experienced issues or not!

Check out the Solwise forum for 715/705 under adsl section of Solwise forums. http://www.solwiseforum.co.uk/showthread.php?s=&threadid=1443. This is a large thread that contains very relevant info!

It may be possible for people who have not had the issue to avoid it, by disconnecting your connection completely when BT are doing the upgrade to the DSLAM at your local exchange. Those of us who have suffered would recommend you prevent it!

Hope you read this in time or find confort from the posts that seem to indicate a resolution will be happening soon.

I do know that PlusNet support are well aware of the issue, as I have been in regular contact with them. Still a little suprising that there has been no announcment in the Service Status section though to keep people informed.

Best Regards,
John
5 REPLIES
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RE: Update about BT Exchange Upgrades - Important Info

As a newcomer owning a 715. Could you tell me where I can find informatiom about DSAM upgrading. My exchange is Hampstead London. How do I find out if any upgrade is iminent
regards
Brian Waylett
> Just a further note for SAR715 users, amongst others, whether you have experienced issues or not!
>
> Check out the Solwise forum for 715/705 under adsl section of Solwise forums. http://www.solwiseforum.co.uk/showthread.php?s=&threadid=1443. This is a large thread that contains very relevant info!
>
> It may be possible for people who have not had the issue to avoid it, by disconnecting your connection completely when BT are doing the upgrade to the DSLAM at your local exchange. Those of us who have suffered would recommend you prevent it!
>
> Hope you read this in time or find confort from the posts that seem to indicate a resolution will be happening soon.
>
> I do know that PlusNet support are well aware of the issue, as I have been in regular contact with them. Still a little suprising that there has been no announcment in the Service Status section though to keep people informed.
>
> Best Regards,
> John

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RE: Update about BT Exchange Upgrades - Important Info

I am not sure about how to find out the planned upgrades, but go to the thread that I mentioned earlier...some of the people on there seem to have found this info out, you may be able to email them or post a thread asking for the info.

If you find out, post it here so that others can see it too!

Cheers,
John
BoneMan
Grafter
Posts: 150
Registered: 01-08-2007

RE: Update about BT Exchange Upgrades - Important Info

> As a newcomer owning a 715. Could you tell me where I can find informatiom about DSAM upgrading. My exchange is Hampstead London. How do I find out if any upgrade is iminent?<

here: http://www.zensupport.co.uk/service_status/BT/alcatel_upgrades.asp Smiley

BoneMan
BoneMan
Grafter
Posts: 150
Registered: 01-08-2007

RE: Update about BT Exchange Upgrades - Important Info

> As a newcomer owning a 715. Could you tell me where I can find informatiom about DSAM upgrading. My exchange is Hampstead London. How do I find out if any upgrade is iminent?<

here: http://www.zensupport.co.uk/service_status/BT/alcatel_upgrades.asp Smiley

BoneMan
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RE: Update about BT Exchange Upgrades - Important Info

I'm no fan of Zen, but that was very useful info.

If that info is not yet available on PlusNet, it might be a good idea for someone to look into maintaining a 'BT Upgrade Advance Info' page.