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The cheek of it

N/A

The cheek of it

I recently received an email saying my monthly fee was due on the 14th, cost 39.99, when i inquired why they told me i was on upto 8mb, even though i chose upto 2mb and was charged 21.99 for the 1st month, anyway they changed it back, but they have charged me 14.99 for the regrade even though i didn't have one, how the hell can you guys justify this, please refund the cost immediately.
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

The cheek of it

This must be asked for in a ticket. You can't ask for refunds here as it's not an official method of communication with PlusNet.

It does appear PN have made another mess of this.
N/A

The cheek of it

I have requested in a ticket aswell m8
Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

The cheek of it

They may actually believe that you requested the 8Mb package yourself.

You may need to know that there are occasionally strange things happen in the portal, such that a few months ago I was mysteriously downgraded to BB+ without lifting a finger, and they swore that I must have done it myself on the portal.
Before going quiet when it was revealed that this sort of thing had happened before...........................