cancel
Showing results for 
Search instead for 
Did you mean: 

Target SNR and Mnually changed Profile

ColH
Grafter
Posts: 29
Registered: 30-07-2007

Target SNR and Mnually changed Profile

In the absence of an answer from PN can anyone tell me if my profile has been manually raised by PN whether this will affect the target SNR at the exchange. The guy who's done it clearly seems to think that it will but from what I've read I have my doubts.
13 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Target SNR and Mnually changed Profile

A change in PlusNet profile will have no impact on your target SNR.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Target SNR and Mnually changed Profile

Just been looking into this a little bit further. I'm not entirely sure why he's made the change that he has as it will have no impact on your actual speeds themselves.

How long has your target SNR been that high?
ColH
Grafter
Posts: 29
Registered: 30-07-2007

Target SNR and Mnually changed Profile

Hi James.
Thanks - I had a feeling that the change was not going to have the desired effect.
My SNR has been that high for ages (many many many weeks1)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Target SNR and Mnually changed Profile

Right, I'll get it raised with BT. You should have a ticket update in the next 10-20 minutes.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Target SNR and Mnually changed Profile

And done.
ColH
Grafter
Posts: 29
Registered: 30-07-2007

Target SNR and Mnually changed Profile

Many many thanks James.
ColH
Grafter
Posts: 29
Registered: 30-07-2007

Target SNR and Mnually changed Profile

James, one of your people seem to think that I've reported a fault. BT have tested the line and, of course, say that there isn't. Can you intervene again.
ady
Grafter
Posts: 289
Registered: 25-09-2007

Target SNR and Mnually changed Profile

Quote
Just been looking into this a little bit further. I'm not entirely sure why he's made the change that he has as it will have no impact on your actual speeds themselves.

How long has your target SNR been that high?



Hi, not to hijack the thread, however my target SNR has been 15 for the last 3+ months now. I've raised tickets about this, and they even sent over an engineer who did nothing (literally, he told me he didn't no why he got sent out, and I didn't no either)

Can it be lowered?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Target SNR and Mnually changed Profile

It can do, but unfortunately we don't have any way of making this change other than to raise a speed fault requesting that the SNR is lowered. We're more than happy to do this for you (though are trying to get an option from BT to make these minor changes - SNR lowering/raising, line profile resets etc) - I'll raise a ticket to our faults team for you after having a quick look at the best option.

Expect a further update shortly, cheers
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Target SNR and Mnually changed Profile

Hi,

I've had a look at the line stats and they show as follows:

Downstream Link Info
Loop Loss 57.5
SNR Margin 9
Speed 1408

As you can see your SNR is currently at 9db, you are in sync at 1408kbit with a 1mbit line profile. As such I would not recommend this changing as it is almost certain that you will start to get intermittent connectivity errors.

Apologies for the inconvenience,
ColH
Grafter
Posts: 29
Registered: 30-07-2007

Target SNR and Mnually changed Profile

For heavens sake which one of us are you talking about.
If its me then your figures are certainly not correct.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Target SNR and Mnually changed Profile

Hi haldaneclan,

I've just checked your fault and I've had to pass it back to BT as they seem to have misunderstood my initial request.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Target SNR and Mnually changed Profile

Apologies for the confusion, schoolboy error. This was directed at illegal89.