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Stuck profile?

N/A

Stuck profile?

My router is showing a downstream connection speed of 4736kbps, yet for over a week now my stable rate is shown as :-

>Your current broadband speed is 500 Kbps<

Despite disconnecting overnight nothing seems to update it. :roll:
3 REPLIES
alankay
Grafter
Posts: 78
Registered: 21-07-2007

Stuck profile?

If you're out of the initial 10 day training period raise a ticket and include the results of a BT speedtest
N/A

Stuck profile?

Thanks for the advice but the ten day training period was last May. :lol:

However last night my stable rate suddenly went back to 4500kbps, someone must have read this and thrown the switch. Smiley
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Stuck profile?

More likely you had a bad sync event that pushed sync rate down, and BT do this very quickly.

Then once things have returned to normal it takes an extended time for BT to raise your profile back up again.

Chilly