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Still slow on DSL

N/A

Still slow on DSL

I just ran adslguide's speedtest for the upteenth time and got these results:

25 October 2002 at 18:33:48.

Your Connection

Direction Actual Speed True Speed
Downstream 237 Kbps (29.6 KB/sec) 272 Kbps (inc. overheads)
Upstream 243 Kbps (30.4 KB/sec) 279 Kbps (inc. overheads)

It has been around this level since the issues the other night......so that means that the issues are still there and no fix has been made.

No word from customer services either....despite posting tickets about it.....and spending over an hour in a queue on the phone the other night, before giving up in a really bad mood.

This really is diabolical....I get cut off from my games server, can't access websites or find them really slow when I can.

Come on Plus Net.....sort it out or sort out your partners/suppliers.

Or am I just suffering from wishful thinking that this will be read by customer services?

John Wedley
14 REPLIES
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RE: Still slow on DSL

One other thing I forgot to mention:

Is this a Plus Net specific issue or does it affect other ISPs?

If it is Plus Net specific then the comparison feature on adslguide may put new customers off signing up!

After all Plus Net speed and service ratings must be falling now!

Cheers,
John

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RE: Still slow on DSL

> After all Plus Net speed and service ratings must be falling now!


I sure hope so - this is mine !!

Direction Actual Speed True Speed
Downstream 29 Kbps (3.6 KB/sec) 33 Kbps (inc. overheads)
Upstream 23 Kbps (2.9 KB/sec) 26 Kbps (inc. overheads)

Yes I do have ADSL (or did have)

that should bring the average down a bit.
N/A

RE: Still slow on DSL

> > After all Plus Net speed and service ratings must be falling now!
>
>
> I sure hope so - this is mine !!
>
> Direction Actual Speed True Speed
> Downstream 29 Kbps (3.6 KB/sec) 33 Kbps (inc. overheads)
> Upstream 23 Kbps (2.9 KB/sec) 26 Kbps (inc. overheads)
>
> Yes I do have ADSL (or did have)
>
> that should bring the average down a bit.

Same here tonight, far faster on dial up.

PATHETIC :-{ pull yer finger out Plusnet....
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RE: Still slow on DSL

> > > After all Plus Net speed and service ratings must be falling now!
> >
> >
> > I sure hope so - this is mine !!
> >
> > Direction Actual Speed True Speed
> > Downstream 29 Kbps (3.6 KB/sec) 33 Kbps (inc. overheads)
> > Upstream 23 Kbps (2.9 KB/sec) 26 Kbps (inc. overheads)
> >
> > Yes I do have ADSL (or did have)
> >
> > that should bring the average down a bit.
>
> Same here tonight, far faster on dial up.
>
> PATHETIC :-{ pull yer finger out Plusnet....


Oh by the way, here's my result..

Direction Actual Speed True Speed
Downstream 152 Kbps (19.0 KB/sec) 174 Kbps (inc. overheads)
Upstream 32 Kbps (4.0 KB/sec) 36 Kbps (inc. overheads)

Crap.. Whats the situation with moving to another provider? Haven't done a full month yet, wishing i hadn't bothered.....
N/A

RE: Still slow on DSL

Seems to be much better this morning!

26 October 2002 at 09:57:20.

Your Connection

Direction Actual Speed True Speed
Downstream 448 Kbps (56.0 KB/sec) 515 Kbps (inc. overheads)
Upstream 244 Kbps (30.5 KB/sec) 280 Kbps (inc. overheads)

Cheers,
John
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RE: Still slow on DSL

> Seems to be much better this morning!
>
> 26 October 2002 at 09:57:20.
>
> Your Connection
>
> Direction Actual Speed True Speed
> Downstream 448 Kbps (56.0 KB/sec) 515 Kbps (inc. overheads)
> Upstream 244 Kbps (30.5 KB/sec) 280 Kbps (inc. overheads)
>
> Cheers,
> John


Mine is good this morning too, just seem to go bad at peak times, in the evening really.
Wish they would sort it out though, seems like a lot of people are having the same problems.
N/A

RE: Still slow on DSL

Hi all,
Well, usually my connection is fine during the day up and till around 5pm when it slows dramatically. That, however seems to have taken a turn for the worse. Just done a speed test the now (12:32pm) and here are the results:

Downstream 240 Kbps (30.0 KB/sec) 276 Kbps (inc. overheads)
Upstream 116 Kbps (14.5 KB/sec) 133 Kbps (inc. overheads)

As you can see this is not AS bad are your getting but it is still only about half speed. And if im only getting half speed, im only paying half price!

Plusnet dont seem to be doing very much or maybe they cant find a problem. Obviously they will need to look a lot harder as there is one, and it has been there since they installed their 3rd "fat pipe" (im beginning to wonder just how "fat" it really is)

I believe that it is a Plusnet specific problem as other people on different ISPs seem to be having no speed related problems.

Also, Plusnet's customer service is a joke just now. You hardly ever get a reply to your tickets and the queues by phone are diabolical. Now i am beginning to think that Plusnet are just going to make an announcement instead of replying to tickets as there seems to be so many people affected.

I think that all we can do is try to be patient - although im having great difficulty - and hope that is problem is sorted out sooner rather than later.
N/A

RE: Still slow on DSL

It is getting worse again as the day goes on.

26 October 2002 at 16:42:05.

Your Connection

Direction Actual Speed True Speed
Downstream 337 Kbps (42.1 KB/sec) 387 Kbps (inc. overheads)
Upstream 22 Kbps (2.8 KB/sec) 25 Kbps (inc. overheads)

Upstream is a real joke........but not a funny one.

I noticed this issue since the 3rd fat pipe and I am really annoyed about it.

This is also the longest I have waited for a response from Plus Net in all the time I have been with them.........for new customers reading this, most of us who have been with them a long time would usually say that the service is excellent.....however this time you can queue for an hour on the phobe and not be answered and nobody is posting commments in these forums and nobody is posting anything in service status either.

Most emphatically not the service we are used to and expect.....I do hope this is resolved soon as I miss the great service from the excellent ISP I signed up to.

Regards,
John
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RE: Still slow on DSL

Pathetic today

Results from your most recent broadband speed test recorded on 26 October 2002 at 16:52:40.

Your Connection

Direction Actual Speed True Speed
Downstream 199 Kbps (24.9 KB/sec) 228 Kbps (inc. overheads)
Upstream 64 Kbps (8.0 KB/sec) 73 Kbps (inc. overheads)


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RE: Still slow on DSL

> Pathetic today
>
> Results from your most recent broadband speed test recorded on 26 October 2002 at 16:52:40.
>
> Your Connection
>
> Direction Actual Speed True Speed
> Downstream 199 Kbps (24.9 KB/sec) 228 Kbps (inc. overheads)
> Upstream 64 Kbps (8.0 KB/sec) 73 Kbps (inc. overheads)
>
> Just spoke to my brother in law, he is with BT Broadband. Got him to do the Speed test.....Guess what.... He's got the same problem!!!

Upstream 59 Kbps (7.4 KB/sec) 67 Kbps (inc. overheads)

Ummmmm

Steve

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RE: Still slow on DSL

Yep

Same here, my games server just ground to a halt yet again as the upstream has dropped to bugger all.

So when do we get to hear the next Plusnet excuse... sorry meant to say announcement there just a slip of the tongue.

And as far as im aware its just a Plusnet thing my neighbour next door is flying, its really making me mad/jealous not sure which.

Ali
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RE: Still slow on DSL

At the risk of repeating myself.....awww stuffit

Cant run my games server today Sunday 27 October 14:14 hrs (if this is peak time im a monkeys uncle)
upstream dropped to 28kbps, all sane people are out having sunday lunch and nowhere near their PC's.

Ali Smiley
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RE: Still slow on DSL

Is the new fat pipe on a diet?
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RE: Still slow on DSL

> Is the new fat pipe on a diet?

If it has been it just had a binge on my connection

Direction Actual Speed True Speed
Downstream 50 Kbps (6.3 KB/sec) 57 Kbps (inc. overheads)
Upstream 93 Kbps (11.6 KB/sec) 106 Kbps (inc. overheads)