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Speed drop off

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Speed drop off

Been with Plusnet now for 3 weeks when first connected via netgear 834g router speed was 1.8Mb this has now dropped to 106K and seems to be getting worse day by day. have tried using optimiser but doesn't improve speed. Anybody Help?
5 REPLIES
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Speed drop off

Hi, welcome to the forums.

Have you tried running the BT Speed Test

This will help identify where the problem lies.

Post back with the results.
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Speed drop off

Mark,
thanks for the advice.
Have run the BT speed test and it came back with 54Kbps. I assume that this is a BT problem then.
The Router info showed as 2200Kbs download speed before I ran the BT test
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Speed drop off

That would appear to be the case.

Have a look at the status of your exchange here for any issues.

Run the test a few more times and then raise a ticket to support highlighting the issue.
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Speed drop off

Mark,
once again thanks for the info. this forum thing has proved really useful.
Bt test site would not let me re-run the speed test within 1/2 hr so I will go back and repeat the tests a few more times before raising the issue with BT.

regards
bbell
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Speed drop off

Hi there,

Glad to be of some help.

Just to clarify.

You cannot raise this with BT. This is an ADSL fault not a phone fault and as such must be raised to BT Wholesale by Plus Net.

BT Retail cannot deal with this.

Raise a contact us ticket through the portal and select the appropriate path.

Let us know how you get on.