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Speed Regrade

johnmglen
Grafter
Posts: 271
Registered: 09-08-2007

Speed Regrade

Before I raise a ticket, I will try here in the hope that, that nice Mr Plus.Net answers me first.

I am currently a 1Mb Premiere customer and am obviously looking forward to the free regrade/upgrade etc.

My question is simple - How can I get an estimate of when my line will be assessed and when will I know the results (and how)?

Any takers?
3 REPLIES
johnmglen
Grafter
Posts: 271
Registered: 09-08-2007

Speed Regrade

AnybodyHuh? :lol:
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Speed Regrade

Neither PlusNet or BT know when you will be upgraded. You just have to wait and see when it happens like the rest of us. And that is the likely response you will get if you raise a ticket.

The only info available is here and that is subject to a lot of change and I beleive it is already out of date.

Also PlusNet will only be given 3 days notice by BT of when your exchange is being worked on, and even then some exchanges will need to be visited several times to complete the work.
johnmglen
Grafter
Posts: 271
Registered: 09-08-2007

Speed Regrade

That's more than I knew, so cheers for that.