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Speed Problems

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Speed Problems

I did a speed test on plusnet connection settings, and got 456kb/s, When i connect to the internet it says 1.1mb.
I have just changed from broadband plus to broadband premier, Before i changed i did a speedtest on plusnet and got 975kb/s.
So i connected with the speed test settings and did the bt speed test and got 945kb/s.
So what is going on?
Cheers, Sam
1 REPLY
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Speed Problems

There is a possibility that during your upgrade to Premier, your have had the incorrect speed flagged to your account and you're therefore being throttled back to 512k speeds at Plusnet's network.

Either raise a link:Contact Us ticket, or give the support centre a call and they will be able to check and let you know if this is the case. (Calling will get a quicker response and resolution).

Given the speed you are getting though, I would say this is a possibility.