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Solwise SAR900 usb modem and win xp

Novocastrian
Grafter
Posts: 90
Registered: 30-07-2007

Solwise SAR900 usb modem and win xp

Been using the modem for the last 10 month or so, (supplied by Plusnet), on a win98 machine without any problems.
I have however, come up against a problem when trying to install the modem on my new computer running XP Home.
The first part of the installation seems to go ok. After restarting the computer as part of the procedure , a message appears telling me that "Processing is going on" but nothing happens. Closing this message box brings up a further message "RASXP.EXE is not responding"
I have downloaded the latest drivers using the link on the portal but the problem remains. I have also tryed installing both with the modem plugged in and un-plugged. Still no joy.
The computer is a HP Pavilion. Pentium 4, with 512 mb memory.
Any (not too technical) idea's or suggetions ?
Any help would be appreciated.
1 REPLY
Novocastrian
Grafter
Posts: 90
Registered: 30-07-2007

Solwise SAR900 usb modem and win xp

Problem solved Cheesy
Disabled Norton firewall and successfully installed drivers.