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Slow Speeds - real reasons and solutions?

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Slow Speeds - real reasons and solutions?

Hi there

if some kind soul out there could help me it'd be much appreciated, first some background

speedtest reveals I am averaging (very consistently) a download speed of 458kbs and upload of 241kbs, yet I am on the 2MB package, so what factors are responsible for poor performance?

System: IMAC G5 - OSX - 2GHz processor - 1GB RAM

I am using the basic free usb connector that came with my account - zxxel prestige 600, would an upgrade improve speed...?

I just inherited a BT voyager 205 adsl router with an ethernet connection but cant seem to get it to work - keeps not finding PPPoE server, the set up software for it is for BT internet which obviously is no use for me so could someone let me know how I might set it up - would that be likely to improve my speed?

I live in a remote village in the hebrides so its occured to me that there may be an issue with the exchange...should I just put up with slow speeds?

alternatively - is this an issue with plus net - would i be better off changing my ISP?

any help much appreciated

Roddy
9 REPLIES
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Slow Speeds - real reasons and solutions?

I'm in the same boat - raise a ticket.
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Slow Speeds - real reasons and solutions?

The router needs to be configured for PPPoA not PPPoE.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Slow Speeds - real reasons and solutions?

update

have managed to configure router now Cheesy

no real improvement in the test speeds :?

the bt speedtest says ip profile for my line is 500kbs *shrug*

my package is Broadband plus which is upto 8MB apparently and my exchange has no issues and is capable of upto 8MB......
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Slow Speeds - real reasons and solutions?

Can you post your router stats please (noise margin etc).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Slow Speeds - real reasons and solutions?

Last 2 results from http://www.speedtester.bt.com/

IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1760 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 426 kbps

IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1760 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 433 kbps

DNS params (got by following instructs at http://www.kitz.co.uk/adsl/frogstats.htm)

Self Test : Passed
Framing Structure : Framing-3
Standard : G.dmt
Trellis Coding : Enable
Local Tx. Power(dB) : 11.75
Remote Tx.Power(dB) : 15.82
Local Line Atten(dB) : 34.0
Remote Line Atten(dB) : 17.5
Local SNR Margin(dB) : 17.0
Remote SNR Margin(dB) : 21.0
Up SValue : 4
Down SValue : 4
Up DValue : 8
Down DValue : 8
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Slow Speeds - real reasons and solutions?

That sync speed isn't very good. Have you tried plugging directly in to the master socket (preferably the test socket behind if you have a split master) with all other phone equipment, Sky boxes etc. disconnected? You need to check if you get a better sync and compare the stats from the router.

Only after you have been connected at higher speeds for 3-5 days with no blips will your IP Profile increase.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Slow Speeds - real reasons and solutions?

thanks for your help elvin - I'll try that out. How do the other stats look (sorry such a noob)? which one is indicative of sync speed? - if I am not working off the master socket is that the likely cause?

because the master socket is right beside the front door its not suitable for direct connection for any length of time....are there any solutions? would wireless improve the situation (significantly)?

i'd be v grateful if anyone could suggest alternatives/solutions
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Slow Speeds - real reasons and solutions?

Wireless isn't the preferred option if speed is really important and where wired is a practical alternative- this is basically due to the inherintely lower speeds on wireless technology and the overhead needed to maintain a connection.

That said, if you'd be able to tuck a wireless router out of the way in the hall whilst still being connected to your master socket I'd say that is definetely worth exploring- plus the flexibility wireless brings.
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Slow Speeds - real reasons and solutions?

If you could site the router beside the master socket and then run a long ethernet cable to where needed rather than running off a telephone extension that would be far better.

The speed and stats looked consistent - what would be interesting is how much they change when you us the master socket.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)