Traceroute Results: View Traceroutes Traceroute Time (24 Hour): 20:53 to 21:04
Traceroute Duration: 11 minutes
Traceroute Packet Size: 64 bytes
Exchange: Runcorn East Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Less than 1 week
Minimum Speed Achieved On PlusNet Speedtest: 157.9 kbps
Maximum Speed Achieved On PlusNet Speedtest: 214.5 kbps
Average Speed Achieved On PlusNet Speedtest: 186.2 kbps
Account: ADSL Home (Self Install) - 2mb (50:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: None
Your speed problem is related to the high pings shown on the tracert - There is a known issue / fault outstanding on this as detailed in recent service status reports.
Try disconnecting then reconnecting your ADSL line (you may have to do this several times) until the 3rd hop is not pth-gw3 (which is causing the problems) and your pings are in double digits and your speeds should return to normal.