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Shocking connection speed

apollo1
Grafter
Posts: 184
Registered: 16-09-2007

Shocking connection speed

Hi

I'm on 2mb and i did a speed test and it came back as 666kps or 740ish including overheads. :shock

Yesterday it was fine, anyone else having a problem on 2mb?

Cheers


Graham
26 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Shocking connection speed

did a speed test where? Plusnet, ADSLguide, elsewhere?

Are you getting any packet loss? Post text results from WinMTR (run for at least 5 mins).

If you disconnect and reconnect your ADSL line does it improve/change?

Have you read through the trobleshooting pages on plusnets help area or the tutorials forum?
apollo1
Grafter
Posts: 184
Registered: 16-09-2007

Shocking connection speed

Did the the Adsl Guide test, and thats where i get the 666 figure, plus net speed test doesn't even finish, just "hangs"

Friend has just called me and said his stats say 245kbps downstream when its a 1mb line so i think plus.net have a serious problem (we are both on the same exchange)


Graham
N/A

Shocking connection speed

seems alot of ppl are getting this problem atm heres my results:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 248 | 248 | 0 | 1 | 16 | 16 |
| lo1.plusnet.pth-ag2.plus.net - 0 | 248 | 248 | 0 | 12 | 32 | 16 |
| gi1-2.vlan3.pth-gw4.plus.net - 0 | 248 | 248 | 16 | 82 | 156 | 125 |
| gi4-0-23.pth-gw2.plus.net - 0 | 247 | 247 | 15 | 83 | 141 | 109 |
| xpe-lonap.c4l.co.uk - 0 | 247 | 247 | 16 | 93 | 282 | 109 |
| 82-197-66-116.c4l.co.uk - 0 | 247 | 247 | 31 | 84 | 141 | 110 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
apollo1
Grafter
Posts: 184
Registered: 16-09-2007

Heres my stats

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| mygateway.ar7 - 0 | 329 | 329 | 0 | 1 | 20 | 0 |
| lo0.plusnet.pth-ag1.plus.net - 0 | 328 | 328 | 10 | 16 | 21 | 20 |
| gi1-2.vlan3.pth-gw3.plus.net - 0 | 328 | 328 | 10 | 61 | 141 | 100 |
| gi4-0-23.pth-gw2.plus.net -0 | 328 | 328 | 10 | 61 | 141 | 100 |
| atm0-1-0.ptb-gw1.plus.net 0 | 328 | 328 | 20 | 75 | 330 | 110 |
| vl4.pri.ptb-gw3.plus.net - 0 | 328 | 328 | 20 | 68 | 150 | 121 |
| if2.ptb-al1.plus.net - 0 | 328 | 328 | 20 | 68 | 141 | 130 |
| www.plus.net - 0 | 328 | 328 | 20 | 68 | 141 | 120 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
apollo1
Grafter
Posts: 184
Registered: 16-09-2007

Shocking connection speed

Another day, another bad connection

bear in mind this is a 2mb line

Your Connection
Direction
Actual Speed
True Speed (estimated)

Downstream
585 Kbps (73.1 KB/sec)
631 Kbps (inc. overheads)

Upstream
215 Kbps (26.9 KB/sec)
232 Kbps (inc. overheads)

way too slow, reconnected my router but its still only showing 1800ish last week it was around the 2024 mark, annoying to say the least.




:?
Ommin
Grafter
Posts: 356
Registered: 04-08-2007

Re: Shocking connection speed

Quote
anyone else having a problem on 2mb?

Afraid so. My last two speed tests on the Plusnet Speed Test recorded figures of 756Kbps and 1256Kbps.
N/A

Shocking connection speed

im also on 2mb and getting speeds from 800 - 1000 Sad
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Shocking connection speed

Me too ! im on a 1 meg line and its all painfully slow

it timed out trying to reach the plusnet speed checker so i just done a WINMTR test for approx 6 mins connected to the"Telehouse North, Juniper 2" gateway

ive checked and rechecked settings logged off and rebooted the router
still so slow

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| lo0-plusnet.ptn-ag2.plus.net - 1 | 129 | 128 | 0 | 15 | 16 | 15 |
| ge1-0-0-902.ptn-gw2.plus.net - 0 | 129 | 129 | 0 | 15 | 31 | 16 |
|ge-4-1.metro2-londencyh00.London1.Level3.net - 2 | 129 | 127 | 0 | 15 | 16 | 15 |
| 195.50.116.70 - 0 | 129 | 129 | 15 | 16 | 31 | 16 |
| 216.239.46.173 - 1 | 128 | 127 | 15 | 19 | 63 | 16 |
| 216.239.49.254 - 3 | 128 | 125 | 31 | 32 | 78 | 31 |
| 216.239.48.50 - 2 | 128 | 126 | 31 | 32 | 78 | 31 |
| 64.233.175.185 - 1 | 128 | 127 | 31 | 31 | 62 | 32 |
| 64.233.174.22 - 0 | 128 | 128 | 31 | 31 | 47 | 31 |
| 66.102.9.104 - 1 | 128 | 127 | 31 | 31 | 63 | 31 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.7. Copyleft @2000-2001 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
N/A

Shocking connection speed

Yours issues would appear to be seperate to the above reports.

All others so far have been goign through pth-ag1 or pth-ag2, using GW3 or 4. I have reported these, including a list of usernames, but they have not been able to replicate them so far.

I will be pushing it some more come Monday if it aint fixed, as I know there is little that can be done at weekends, where it can't be replicated inhouse.
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Shocking connection speed

Yes i do understand that and thanks for your reply Philip
im glad the situation has been noted and your on the case
Cheers
community
Grafter
Posts: 666
Registered: 31-07-2007

Plusnet Service

Quote
I know there is little that can be done at weekends, where it can't be replicated inhouse.

I come in on this thread to ask whether I am reading this quote wrongly or not?
Are you saying that when subscribing to Plusnet it is not exactly a 24/7 service? :roll:
holdtight
Grafter
Posts: 1,634
Registered: 15-06-2007

Shocking connection speed

Plusnet Tech support work 24/7 365 days a year for which i for one am truly grateful
behind the scenes the technicians are doing exactly the same keeping our connections up and running
i think bearing in mind the time of year and the weekend it is even T/S are entitled to a little time off so their probably working with a skeleton staff at the moment
ive just tried to download a 26mb file and could only get 26kbs from a 1meg line but ill wait and see if Philip can sort things out on tuesday before i hassle them with a ticket
Del
Grafter
Posts: 65
Registered: 30-07-2007

Shocking connection speed

My latest Speed Test result was 409.4 on a 1mb connection which is yet again truly terrible!

It seems connection speeds have gone up and down since September when BT increased the distances and it really is not good enough.
N/A

Shocking connection speed

Quote
Are you saying that when subscribing to Plusnet it is not exactly a 24/7 service?


No. It's 100% 24/7 hour service.

Teams like Networks and Provisioning & fault only work during normal working days. The rest of the time, they are local and on-call (normaly with access from home too, so issues can be fixed within 5 mins of an on-call request).

The reason i am waiting till Monday, is that I can't contact the people I need to directly, until they are in work.