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SERIOUS speed problems with 2mb upgrade

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SERIOUS speed problems with 2mb upgrade

Traceroute Results: View Traceroutes
Traceroute Time (24 Hour): 8:00 to 8:40
Traceroute Duration: 40 minutes
Traceroute Packet Size: 64 bytes
Packetloss in Traceroute?: Yes
Exchange: STAMFORD HILL
Problem: Permanently Slow Data Transfer (Everything is slow)
Duration of Problem: Since installation
Minimum Speed Achieved On PlusNet Speedtest: 73 kbps
Maximum Speed Achieved On PlusNet Speedtest: 62 kbps
Average Speed Achieved On PlusNet Speedtest: 67.5 kbps
Account: ADSL Home Worker - 2mb (20:1)
IP Block Size: Single (default)
Ticket Number: None
Additional Information: None