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Router worthy of a Vista PC

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Router worthy of a Vista PC

No one at PN told me about the possible incompatability I might expierence, I am not a happy bunny. I have approx' 10 days before my Norton & Spyware Doctor doobre expire therefore I need a good reliable router asap. I am still using my old computer to place this message.
Any suggestions? EBAY, DABS, MISCO ect.
Many thanks Phil.
33 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Router worthy of a Vista PC

We were not aware that you were considering upgrading your operating system until you called our support team last night, you were then informed of the 105 issue with Vista.

There are a number of different routers that people on here use, one of the most popular seem to be the Netgear series of ADSL routers.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
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Router worthy of a Vista PC

Very few USB modems currently work with Vista as the drivers are not yet available (and for some will never be available). The router that is probably the most recommended on this forum is the Netgear DG834G (or if you do not need/want wireless then the DG834).

http://www.netgear.co.uk/extra/h_wirelessrouter_dg834g.php
Community Veteran
Posts: 26,341
Thanks: 598
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Registered: 10-04-2007

Router worthy of a Vista PC

Did you ask anywhere if there were likely to be issues if you upgraded?
jelv (a.k.a Spoon Whittler)
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Njal
Grafter
Posts: 290
Registered: 30-07-2007

Router worthy of a Vista PC

Quote
Any suggestions? EBAY, DABS, MISCO ect.


Same company at both these websites, gear I've ordered from them has always arrived quickly, and on one occasion when the wrong router was sent has been changed promptly and without fuss.

http://www.dslsource.co.uk/
http://www.dsldepot.co.uk/

The DG834G mentioned above is at dsldepot for 20 quid, the 834 for a tenner.

I'm old fashioned enough to prefer a wired router (far fewer security issues. At my office I have a choice of 3 unsecured wireless networks I could connect to if I felt so inclined!) and would recommend any of the Speedtouch kit - ie gets connection, holds it, passes data; I don't really think which brand of router you buy matters a hang.

Am I alone in thinking the Netgear 834 routers look awful? At least the Speedtouch is just a black box.

Regards,

Neil
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Vista Problems?

Smiley Hi, many thanks for your various thoughts. I visited PC World tonight for a look at Routers ect and became even more confused. I believe (am told) I now need a Modem/Router. I think! As for the comment "Did I ask?" No! When Microsoft brings out the biggest change to occur in years with PC's and specifically broadband, which is PN's business, I would reasonably expect to be informed if there were going to be any possible compatability problems. They send me a message each month to let me know they are taking my money so why not send one as a pre-emptive measure. Maybe I expect toooooo much. I'm told I do! I am now looking at Waitrose who supply the router as part of the free setup package. They came out very high with Which? readers. We shall see. Regards Phil.
Community Veteran
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Registered: 01-08-2007

Router worthy of a Vista PC

With regards to you upgrading your OS and PN not telling you I am for once actually going to defend PN (Very rare). It's their job to provide you with an internet connection not full tech support for your own PC and it's hardware. You decided to upgrade your OS NOT PN so therefore you should of researched this issue to see if the 105 would work on Vista.

In all honesty though, I wouldn't touch vista with a barge pole. I've heard to many people slating it recently and those people now sing the praises of XP (which they initially hated too). If you have XP Pro, go back to it. Vista simply isn't ready for the home PC yet.

You need a Router with built in modem. That way you can then use it with any operating system as the computer will not be connected directly to the web. Instead it will rely on a network connection to your router and will use the router as it's connection to the internet. This is something that all operating systems are capable of - even Vista.

Please don't think I'm being harsh, but PN are currently struggling to provide a reliable ISP service and have some very REAL issues they need to fix/support. Not provide time and support for people who are in trouble with their home PC's hardware - Thats really the job of your local PC specialist.
I need a new signature... i'm bored of the old one!
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PC or Vista? Problems.

Appreciate your input OKRZYNSKA but I totally disagree. PN sell a product which is reliant upon a chain working i.e. location, PC, drivers, software and OS. If I were in charge of PN then I would make it MY responsability to ensure everything I could do/provide for my potential clients to ensure thay were able to continue to use my services/products (thereby paying my wages). PN, in my opinion, could have done more. If I become disenfranchised because of problems expierenced as a result of their lack of forsight, then this issue becomes their problem not mine, I simply move on. As for Vista, it may be a Mac clone but what's wrong with that? Try it before you discard it. XP Pro is good but it STILL crashes. A change was due. P.S. I bought a router/modem last night (Netgear 834 wired) through Dabs.com for £43.00 plus pp which I will keep regardless of what I decide. Oh, technology, don't you just love it? Best wishes Phil.
Plusnet Staff
Plusnet Staff
Posts: 12,169
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Registered: 04-04-2007

Router worthy of a Vista PC

Unfortunately there's no way we can predict what hardware will and won't work with which operating systems while they are in development. For whatever reasons BT chose not to write drivers for the 105 modem for Vista.

I'm using Vista myself and while most of the hardware I've got on that PC works fine with Vista some things don't. Same with some of the software I use, just doesn't work with Vista.

As you say, that's technology for you. There's never going to be 100% backwards compatibility especially when the OS has changed so much. It happened when Windows 95 came out and Windows XP and every other version and will continue I'm sure when Blackcomb comes out.
chymorva
Grafter
Posts: 275
Registered: 29-08-2007

Re: PC or Vista? Problems.

Quote
Appreciate your input OKRZYNSKA but I totally disagree. PN sell a product which is reliant upon a chain working i.e. location, PC, drivers, software and OS. If I were in charge of PN then I would make it MY responsability to ensure everything I could do/provide for my potential clients to ensure thay were able to continue to use my services/products (thereby paying my wages). PN, in my opinion, could have done more. If I become disenfranchised because of problems expierenced as a result of their lack of forsight, then this issue becomes their problem not mine, I simply move on.


Hi Philip,

Have to agree with okrzynska here, you can't blame PN for this.
If you changed your car from a petrol model to a diesel and went along to your local garage to fill up, would you expect them to tell you to put diesel in instead of petrol ? :lol:
No, thought not ! So why blame PN for your system not working when YOU change a part of it ?
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Router worthy of a Vista PC

I'm agreeing with philip013 - Cheesy

PN should be informing people who bought the 105 from them, that if they upgrade to Vista they will also need a new modem/router. May save a bit of a headache for a few latter on down the road when/if they also upgrade to Vista.
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Router worthy of a Vista PC

I have to say I'm undecided on this issue. As okrzynska says PlusNet are only responsible for the provision of broadband to your home, not any equipment you might choose to use it with, and are unable to provide any kind of technical support for these sorts of issues.

dtomlinson also makes the valid point that PN are not able to predict what will and what will not work with each individual system- even manufacturers will never guarantee compatabilty.

Add that to the fact that PN simply don't know what equipment customers are using (although could probably make an educated guess if it was a router or USB modem) and it's impossible to target users who are using kit that might not work if that user decides to upgrade to Vista.

On the other hand, PN did supply a lot of people with USB modems on sign-up and, whilst many people will have upgraded to a router or changed their kit since, presumably there are a fair number of people still using these.

As such, although I don't think a service status announcement is in any way appropriate, it might be a good idea to place an item in the next newsletter on the issue and some sort of notice in the portal (perhaps directing people to the forums) certainly can't hurt.
chymorva
Grafter
Posts: 275
Registered: 29-08-2007

Router worthy of a Vista PC

Hi Chris,

Sorry to labour the point, but...

I remember when petrol was sold as 2,3,4,and 5 star.
When unleaded petrol came along those of us with (then) fairly new cars could make an adjustment to the ignition timing to make it work with unleaded petrol.
However, the garage that sold me my car did not inform me of this (and I would not have expected them to do so) because the car that they had sold me worked on the existing petrol grades, and if I wanted to upgrade to unleaded petrol it was up to me to find out any adjustments to be made.

So why then should PN be obliged to tell customers about possible conflicts with Vista, when thay had sold a product that worked with the existing software ?
Surely it works the same as the upgrade to unleaded petrol - namely PN sold a product that worked with the software in use at the time of sale, and any alterations are carried out at the owner's risk.
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Vista or petrol, which proves the best?

I must say this is the most fun I've had in ages which I'm sure is rather sad! Lestones, many thanks for your wise words. Chymorva, are you serious? I bought a voyager 105 from PN many moons ago. As a trusting consumer I bought in good faith. I therefore reasonably expected notice if new technology changes Terms & Conditions. Chymorva, your petrol analogy is a poor one. If a company's intent is to stay in business then it is the business itself which will insure that. By not recognising that a possible problem MIGHT exist, then someone, somewhere, is simply not doing their job. Customer Service is much underated in this place of ours, shame. I am proberbly no different from you but, I expect, nee demand excellence, when I pay for it. Is that unreasonable? I don't think so. I am the customer after all. Does that still count for anything? Phil.
___oDiN__
Grafter
Posts: 454
Registered: 17-08-2007

Router worthy of a Vista PC

I have to say you cant blame plusnet for this, i mean how are they supposed to know what operating system you have and weather you have upgraded it/bought a new machine with vista on?.

even then how do they know that you are still using a piece of hardware that will not work with vista?

abd to be honest the blame rests with voyager for failing to provide adequate drivers for their hardware, they also failed to provide xp64 drivers too stating the modem is old and will be superceeded, a poor answer considering the amount of voyager modems in circulation.

the speedtouch 330 works with windows vista, but you can beat a nice router to cut down on usb related issues