cancel
Showing results for 
Search instead for 
Did you mean: 

Router deliverd to old address???

N/A

Router deliverd to old address???

Why has my router apparently been sent to an address we moved our ADSL from over a year agoHuh We have contacted the people that live there and they have received no hardware, nor any non-delivery cards from the courier. Why would you send the ADSL to one house and the kit used to connect to it to another? Seems to make absolutely no sense to me...
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Router deliverd to old address???

I've just had a look at your account and there has been no hardware sent out recently.
The last piece of hardware was the modem we supplied you with over 12 months ago.

If you want to receive the router with your BBYW package then you need to raise a ticket requesting it and agree to the £5.99 delivery charge and the deferred cost of the router should you cancel within 12 months.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team