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Registration Query

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Registration Query

We have a ADSL activation date for Nov 12th. Have registered with Plusnet and have received email from Plusnet stating they cannot guarantee that they will be able to provide me with a ADSL service. They will resubmit my order on the 12th Nov the date BT gives for activation..
I cannot get any further info from Plusnet what the problem is.
Is this normal?.
.
Thanks
2 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Registration Query

Yes, from what I read from your post it looks like your exchange is not yet active but will be by 12th November.
Until BT have done the line tests then Plusnet cannot give you a guarantee that your line will support ADSL.
You will have to wait until these tests have been done before they will know.
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Registration Query

Thanks for that John. I had a horrible feeling it was going to
be put back a Month or two. I shall sit back and wait.
.
Regards
Alan