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Question about Usage Policy

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Question about Usage Policy

Hi,

I have been trying to work out what my monthly usage limits are but am still unsure. I am on Broadband Premier 2Mb at £21.99 per month.

According to http://www.plus.net/support/broadband/network/sustainable_usage_guide.shtml I would think that my limit is 30GB peak-time and/or 100GB anytime.

However at http://usergroup.plus.net/sup.php I think I am on the Gold package and therefore my limit is actually 20GB.

But, according to http://usergroup.plus.net/premier.php my limit is again 30GB peak-time and 100GB anytime.

My questions are:

1. What are my actual limits?

2. What is currently accounted as peak time, 4pm to midnight, 8am to midnight, or a different time period?

For the month Nov-Dec my peak time reached 22GB. For the current month it has reached 19.91GB. For the last few days my p2p speeds have been restricted to 1-2kb. I have not received any emails warning about breaking my usage limits so:

3. Why am I speeds currently being restricted until after midnight?

Thanks in advance
3 REPLIES
Superuser
Superuser
Posts: 2,493
Thanks: 194
Fixes: 5
Registered: 06-04-2007

Question about Usage Policy

If I understand correctly, for the upto 2Mb package (£21.99), you are allowed to download uptp 30Gb during peak time (4pm to midnight), with no more than 100Gb anytime. Within these limits the 1st 20Gb of p2p, usenet and ftp will be of Gold priority, meaning than there is no traffic shaping, 20Gb - 25Gb will be of Silver priority limited to 500kbs, and anything over 25Gb will be of bronze priority limited to 250kbs. These are only between 8am and midnight. Between midnight and 8am there should be no shaping applied to p2p, usenet and ftp.

Phil
Superuser
Superuser
Posts: 2,493
Thanks: 194
Fixes: 5
Registered: 06-04-2007

Question about Usage Policy

Should say as well that some people seem to be having problems with their profiles meaning they are getting slow speeds. I've not been following these particular discussions, so it might not be relevent to you, but might be worth a quick look through the Community Support forums, and then raise a ticket if that problem is relevent to you.

Phil
N/A

Question about Usage Policy

my p2p/usenset overall speed is permanently throttled, be it after 12am or not.