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Problem with accessing web sites???

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Problem with accessing web sites???

I can access the PlusNet web portal ok however, when I try to access other web sites I get the BT Wholesale service page up? ie
The BTWholesale access circuit to your Service Provider is currently down.
Your service should be resumed soon.
Or
You are testing your local connection to BT using
‘bt_test_user@startup_domain’
Or
You are testing your connection to your Service Provider using ‘bt_test_user@domain’ where domain is your Service Provider domain name.
Or
Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.
Or
You have attempted to access an invalid Service Provider domain.

I cannot seem to find a telephone number for PlusNet's customer service, can anyone help.
4 REPLIES
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Problem with accessing web sites???

Phone number is at the bottom of every portal page.

0845 1400200
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 12-04-2007

Problem with accessing web sites???

A few suggestions:-
Power down your router if you have one, then reboot after 20mins or so.
Have you got +Net DNS servers asigned, either in your router or on your pc?

+net DNS servers:-
212.159.6.9
212.159.6.10
212.159.13.49
212.159.13.50
N/A

Problem with accessing web sites???

Powered down router for 20 mins ok now, thanks.
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 12-04-2007

Problem with accessing web sites???

Cool! Cool