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Probably another daft question?

N/A

Probably another daft question?

I have applied to be regraded from 512 to a 1 MB connection. the fee has been taken from my account but on checking my number with the BT and one other site, the result says that I am too far from the exchange for a 1 MB service.

Does this mean I am refunded if PlusNet find this is so?

Cheers
3 REPLIES
N/A

Probably another daft question?

Yes you will be refunded the upgrade charge. The limits are being changed on Sept 6th, so re-try then and you might find that you can get 1MB Cheesy .

Aaron
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Probably another daft question?

or just raise a ticket saying if it fails now, to retry after 6th. Saves on the admin of a refund and repayment occuring. PlusNet will then just put your request on hold until after 6th and resubmit your request.
N/A

Probably another daft question?

Cool

Cheers