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Poor net speed

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Poor net speed

Hi Im not sure if there is anything I can do but over the last few weeks my net connection has seamed very sluggish, mp3 streams time out pages taking loger to load. I've check my pc's for spyware/virus's and even changed the router etc but nothing seams to have an effect. I was wondering if maybe I had been put onto the bad boys pipe because I had exceptionally more usage last month than normal (sadly suffered a dead hard drive so had to re download a lot of stuff).
31 REPLIES
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Poor net speed

Fortunatly not.
Besides it no longer existing, you would have been informed anyhow.

First, you are best running the normal diagnostics procedures, besides those actualy on your computer.

These include checking your filter and wireing setup, to confirm ntohing has changed.

What speeds to do you get? (link from the address bar, when viewing the ADSL Guide speed test results is best)
What results do you get from the BT Speedtest?
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Poor net speed

I will do some more tests when I come home, some things seam fine pulling over 200kb's but other times it feels like im on dail up. Still good to know its not cos of last months usage ^^ was kinda worried about that after i saw how much i used.
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Poor net speed

Code - how much data did you use?
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Poor net speed

just over 200 gig more than usual Sad I had set an ftp up and a friend in the states said he would upload some stuff that he had.. little did I know hes sitting on a t3 and could send faster than my line could pull in.
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Poor net speed

I have really slow connection problems to. i am on the 2 meg 30:1 package and these are a few of my tests.... i have even changed filters and un plugged my phone .....
15-06-2005 16:13:31 769.5
15-06-2005 16:09:08 1149.6
14-06-2005 07:52:22 1956.2
13-06-2005 21:45:41 934.5
13-06-2005 21:45:15 1000.8
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Poor net speed

My speed is slower than that.I'm on 2meg speed and 30.1

Previous speed test results:
Date Speed Achieved (kbps)
10-06-2005 17:37:54 841.5
Downstream 96 Kbps
15-06-2005 17:14:19 107.7
15-06-2005 17:13:37 107.4
14-06-2005 18:37:51 810.1
14-06-2005 18:37:21 916.8
13-06-2005 19:54:33 114.8
13-06-2005 19:36:24 142.5
13-06-2005 19:36:02 296.5
13-06-2005 18:11:09 858.9
13-06-2005 18:10:47 696.1
13-06-2005 17:13:55 154.2
13-06-2005 17:13:05 132.4

I'm told I need to do more tests between the hours of 12.00am and 6.00am.Find this stupid and pointless as Plusnet can see there is a problem with the speed and it's not my system.I wil need to stay up all night to do tests.
Been with plusnet 2 months and not very happy.Will change soon if something is not sorted.

Pete
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Poor net speed

just raised a ticket about this... i had a similar reply "BT say speeds above 400 are acceptable on a 2meg connection between the hours of 7am and 12 am" IS THIS A JOKE? I pay for a 2meg connection from Plusnet, and there reply to connectin speeds of 512- 1 meg is "Oh BT says it's ok" I pay Plusnet NOT BT. If i had a BT ADSL account then i would have to accept the reply, but as it is a Plusnet account i expect a better response that that.....
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Poor net speed

I sympathise however at the end of the day PN buy their BB of BT as do most other ADSL providers. As such if it is a BT problem PN cannot do anything if your line performs within BT's expectations as BT will refuse to do anything.

Why do you think there is so much anti BT sentiment on these forums?
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Poor net speed

When i was with AOL who are worse than Plusnet by far.They done speed tests on my line and never asked me to stay up all night and do speed tests.I had an Engineer phone me up to do tests without having to do tests after midnight.I can't see why we need to do tests after midnight when we need the internet during the day.If the speed is Ok after midnight then what do we do

Plusnet have not even asked BT for a line test and this only takes about 2 mins.
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Poor net speed

I am also suffering slow speeds at the moment 1mb account and getting 500 -700
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Poor net speed

All night i have been conducting speed tests..... and suddenly the magic time comes along (midnight) and the speed jumps back to normalHuh?? Is our service being throttled back? why pay for a 2 meg connection and only get 512 connection speeds?
16-06-2005 00:08:11 1928.4
15-06-2005 23:09:47 614.7
15-06-2005 21:52:45 412.4
15-06-2005 21:18:51 349.5
15-06-2005 20:42:26 312.7
15-06-2005 20:41:58 365.4
15-06-2005 20:36:51 436.
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Poor net speed

i get the same but i have it down as daytime traffic. however, it looks like the dns has gone kaput today...im currently on dialup.
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Poor net speed

There are a number of posts both on these boards and on Adsl Guide highlighting an issue with one of Plus Nets last Redback routers pth-ag2.

This issue could be causing some of the problems here.

A tracert run from a command prompt will identify which gateway you are connected to. If it is pth-ag2, then a couple of router / modem reboots should sort it. If not then other factors need to be investigated.
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Poor net speed

Where would you trace to?