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Plusnet charging me to migrate!!

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Plusnet charging me to migrate!!

I have sent a ticket to plusnet requesting a MAC code, they replied to me asking me to pay a fee for Deffered Line Activation and a fee for Deffered Hardware, this totals to £67

I have been with them for more than 12 months so why are they asking me to pay these fees?

Is this there way to try to keep you as a customer?
1 REPLY
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Plusnet charging me to migrate!!

The fees they are asking you to pay are the ones agreed to when you signed up, "you stay we pay" fees" for the hardware, if you stay for five years then decide to leave, the hardware and activation are paid for, leave before that, you have to cough up the money to pay for them.