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Plusnet Premier Disconnections

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Plusnet Premier Disconnections

Hi,

I'm using plusnet premier (up to 8meg) and really starting to lose patience. My plusnet product is over the 10 day period and I have interleaving enabled, hoping someone here can help me Sad

My internet connection drops during the day and night and in some cases at least 10 times in an hour when it gets bad. My netgear dg834gt dsl light turns itself off/flashes amber and then turns green. When this happens i'm unable to browse web pages/play online games without being disconnected.

I've ran through any troubleshooting plusnet have offered, new microfilters, new router (bt voyager), plugged the router direct into the phone line but nothing changed. Still disconnected at random and quite often with both routers.

I'm not 100% sure but I think this is the error in my Netgear router log,

Sat, 2000-01-01 00:00:17 - Initialize LCP.
Sat, 2000-01-01 00:00:17 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:17 - Initialize LCP.
Sat, 2000-01-01 00:01:17 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:18 - LCP down.
Sat, 2000-01-01 00:01:23 - Initialize LCP.
Sat, 2000-01-01 00:01:23 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:54 - CHAP authentication success

Plusnet ran a linecheck and believe I was connected for "well over a day" last weekend.

My connection stats are below,
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 60910 64914 0 102 369 21:21:00
LAN 10M/100M 54717 53130 0 231 99 21:22:52
WLAN 11M/54M 13509 10589 0 167 22 21:22:49

ADSL Link Downstream Upstream
Connection Speed 5504 kbps 448 kbps
Line Attenuation 15.5 db 16.0 db
Noise Margin 15.4 db 21.0 db

Can you check if these stats look normal? I don't really know what they mean or what they should be set to. Firmware for my router has been upgraded too.

Thanks in advance Wink
7 REPLIES
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Plusnet Premier Disconnections

If you have the standard BT NTE5 master socket, remove the bottom portion and plug your router into the socket behind it and see if that helps things. Note that this will disconnect ALL internal phone wiring however !

If it cures the problem, then the fault is within your own wiring, if it doesn't, see if you've been LLU'd (how to determine this is described in other threads).
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Plusnet Premier Disconnections

Thanks for the response, i'll look into that now.

One other thing, I didn't have any of these problems on a 2meg line with Bulldog, only when I upgraded to MaxDsl it happened. If there is a problem with my wiring, should it have had any affect on my 2meg connection?

Thanks in advance.
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Plusnet Premier Disconnections

Lots of people have had rock solid 2mb connections (including myself) and get problems now they have been Max'd.

I've now been LLU'd and get disco'd 2 - 3 times a day (normally morning and night). The morning connection comes in about 4.9Mb sync, whereas the evening disco gives me about 3.3Mb sync.
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Plusnet Premier Disconnections

Is it possible to downgrade my plusnet connection to 2meg from Max or will the problem always exist from now on?
Innovations
Grafter
Posts: 117
Registered: 06-08-2007

Plusnet Premier Disconnections

I asked to be downgraded. I was on 1 Mbps. Now I'm on 136Kbps. Apparently there's no going back...
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Plusnet Premier Disconnections

I managed to get a MAC code but now i'm wondering can I move to another ISP on just a 2meg connection despite my line being "max'd".

Anyone know if this cause any issues? :?:
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Plusnet Premier Disconnections

You will have to contcat the ISP you want to move to and see what their policy is with migrating people already on Max. Normally a migratuion will not change the type of connection or it will be non-max -> max change. Max -> non-max involves a cost to the ISP so is probably unlikely to happen unless you specifically request it and the ISP agrees to it.