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PlusNet Mac Key

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PlusNet Mac Key

How do I get the Mac Key for my PlusNet account as I wish to leave the service - but cannot find an online method nor get through the call centre IVR systems to actually talk to someone! HELP!
3 REPLIES
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PlusNet Mac Key

To get a MAC you will have to raise a ticket.

To do this, go via the help & support section, at :-

http://www.plus.net/wizard/index.html

and follow through "Customer Services & Billing">"Account Management">"Move to another ....."
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PlusNet Mac Key

If you are on a monthly account and have to give 30 days notice and it takes up to 7 days ( seems a bit long ) to give out your MAC code and you then apply to your new provider (according to what I've just read on that link ), what happens if your new provider hasn't connected you to your new service by the time the 30 days with Plusnet are up ?

You can't migrate once the Plusnet service has been cancelled.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

PlusNet Mac Key

Quote
If you are on a monthly account and have to give 30 days notice and it takes up to 7 days ( seems a bit long ) to give out your MAC code .


However the 30 days notice starts from the moment you request the MAC not when you do get it. So the 7 days wait aren't a big problem.