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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

I just got off te phone from PlusNet customer services and have just been informaed after waiting over a week for my ADSL line to be activated, that the only connection they can give me is a 512kbps connection for £21.99?!?

Had i been informed during the signup process that it would only be a 512kbps i would have declined the service and gone for a cheaper 512kbps connection!!!

They claimed that BT had refused my 2mb connection, and refused a 1mb connection, thus they had to give me a 512kbps connection??

Has anyone else had similar problems, and got them sorted? would be glad to hear from you.

Ryan
18 REPLIES
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Ryan - the Plusnet premier connection clearly says UPTO 2MB.

If your line isn't capable of handling 2MB according to BT unless you can get line stats to prove it is then BT won't give you 2MB...
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Then why do my downloads begin at 100+ kbps and get throttled down to 50kbps? It doesent make sense.
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

What sync speed is your modem/router reporting?
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

im Synching at 8.1mb according to my modem.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Are you on the 8MB trail?
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

8mb Trail? all i want is 2mb, would settle with 1mb!!
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Just shocked me a bit seeing a figure of 8.1MB for the sync speed! If this is true then what you say PN told you in you OP is a load of rubbish! Have you tried the bt speedtest?
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

I'd contact Plusnet CS and let them know your line sync speed - it sounds like something has gone wrong somewhere....

But if you are on the 8mb trial then remember as it is a trial you could end up with variable speeds etc.
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

no, have you got a link to the test?
will give it a go and see what happens.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Follow this tutorial.
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Just did the speed test, came back as 470Kbps.
=(
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

Which unfortunatly confirms your speed of 512Kb.

Where did you obtain the sync speed of 8.1Mb from?
It may be a reporting rpoblem with your hardware.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

BT problem, as solstans said you are best ringin CS and telling them you are syncing at 8mb yet only acheiving 512 speeds see what they say.
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PlusNet 2mb Premiere £21.99 for a 512Kbps connection??

WIll do, hopefully get a different CS operative and see what they say.
Cheers.