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Ping times when change of service from 8 to 2Meg

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Ping times when change of service from 8 to 2Meg

I have recently moved house and was very pleased that my ping times stayed at approximately 20ms once my ADSL had been moved. However just recently I have moved from the 8Meg service since it isnt available just yet to the 2Meg one and my pings have suddenly jumped to over 30ms and i get frequent packet loss. Does anyone know that when Plusnet change your service from 8 to 2Meg that a visit to the Bt exchange is required? I didnt think that it would be required but the change in ping seems to suggest so. Can anybody clarify this for me please?

Thanks

Justin
1 REPLY
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Ping times when change of service from 8 to 2Meg

In your case, if your were previously provisioned at 2mb then any change would be an admin one at PN and an exchange visit unlikely.

Unfortunately pings of 30ms are well within acceptable limits. The timing here may simply be coincidence and you may be seeing local or exchange contention.