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Ping problems.

N/A

Ping problems.

I used to be on plusnets 512k
Recently got an upgrade to 2 mb. Download speeds are obviously much better now but my ping in online games seems to have risen up to the 150 mark from the previous 30-50 I used to have with 512k

Any ideas on what may be wrong?
5 REPLIES
N/A

Ping problems.

Hi there,

Can you post a tracert to the server you are pinging? That way we might be able to see where the problem lies.
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Ping problems.

Tracing route to gam021.gameservers.net [82.192.78.21]
over a maximum of 30 hops:

1 94 ms 108 ms 89 ms lo0-plusnet.pth-ag3.plus.net [195.166.128.64]
2 86 ms 79 ms 78 ms ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
3 102 ms 89 ms 89 ms ge1-0-0-23.ptn-gw1.plus.net [212.159.4.17]
4 101 ms 78 ms 79 ms ge-0-2-0-0.lonth-inter-2.interoute.net [195.66.2
26.53]
5 101 ms 90 ms 98 ms PO2-0.lon-wal-core-1.interoute.net [217.118.119.
57]
6 74 ms 79 ms 89 ms PO6-2.Ams-Koo-core-2.interoute.net [212.23.41.42
]
7 85 ms 89 ms 89 ms PO7-0.Ams-Koo-access-1.interoute.net [212.23.41.
142]
8 83 ms 89 ms 89 ms ge-6-0.r1.tc2.ams.nl.leaseweb.net [212.23.48.130
]
9 97 ms 79 ms 109 ms gam021.gameservers.net [82.192.78.21]

Trace complete.
N/A

Ping problems.

OK. Ping to your first hop is high. Maybe exchange contention at issue here.

Can you try a couple of BT Speed Tests and post the results?
N/A

Same Problem

Given that I'm now on Premier and that's meant to have a 30:1 contention ratio how can my connection be worse?

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 127 ms 124 ms 126 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 128 ms 124 ms 125 ms ge0-0-0-504.pte-gw1.plus.net [84.92.3.105]
4 125 ms 126 ms 124 ms gi4-0-23.pth-gw2.plus.net [212.159.4.21]
5 132 ms 140 ms 133 ms atm0-1-0.ptb-gw1.plus.net [195.166.129.246]
6 131 ms 128 ms 130 ms vl4.pri.ptb-gw3.plus.net [195.166.129.226]
7 129 ms 138 ms 132 ms if2.ptb-al1.plus.net [195.166.129.39]
8 130 ms 131 ms 130 ms portal.plus.net [212.159.8.137]

And BT's Speedtest Results

test has completed on test server speedtester1.nat.bt.com for user 01912636214 and you have downloaded a 1.7Mb file at a speed of
718 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.
Your IP address is 217.41.167.61, your browser is reported as being Microsoft Internet Explorer 6.0 and is running on Windows XP.

Hope this helps resolve our problems
N/A

Ping problems.

Hi,

Looks like a bad case of exchange problems or contention.

Enter your phone number here and see what information that provides for your exchange.

Bear in mind though, that BT are not the quickest in updating the database.