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Payment Question

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Payment Question

I am waiting for my adsl to be activated and I noticed plusnet have taken £27.98 which includes the initial adsl charge and p&p for the modem.

If they have already taken the initial charge why do they plan on charging me £21.99 as soon as my line is activated as this means I will be paying twice for my first month.

can someone explain how this works.
2 REPLIES
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Payment Question

I'm in the same position. I've had an email saying they are taking the first payment with the router cost but also had another email saying that the direct debit will start the same time. I rang them and they said that they take the first payment with the modem because they don't take a direct debit in the first month...so I take it they won't be charging me twice.
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Payment Question

Click on the connection settings link on the portal > then click on the order tracking icon. That should give you some basic information about whats going on.
It's how i knew my line had been activated, as i forgot the password to my email account at the time.