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PN in the news again - More blunders and customer upset..

Community Veteran
Posts: 13,884
Thanks: 506
Fixes: 6
Registered: 01-08-2007

PN in the news again - More blunders and customer upset..

Hi all

I was shocked the other day to hear about PN's recent email issues.

Today though I read on slashdot that PN are now saying customers should not call to complain. Why not?

We are customers - We have the right to complain. We have the right to expect decent service. We have the right to have our information protected by you under the Data Protection Act.

Wanna read?
http://it.slashdot.org/article.pl?sid=07/05/19/1258249&from=rss

I find PN's attitude towards customers is completely shocking. PN do not admit fault, they treat customers like dirt, disrect our legal rights and then expect us to pay for the honour.

Sickening. Don't even get me started about the actual connection.

Your thoughts guys?
I need a new signature... i'm bored of the old one!
2 REPLIES
Community Veteran
Posts: 4,729
Registered: 04-04-2007

PN in the news again - More blunders and customer upset..

Quote
As you might imagine at this time, our Customer Support Team is extremely busy. I would be most grateful if, during the next few days, you could avoid contacting us unless you have an urgent issue that is not answered by any of the FAQs or elsewhere on our website. You can also find more details on our recorded information line 020 7517 8754 (please note that our Customer Support team are not available on this number).


Did you not receive this e-mail from PlusNet.

Chilly
Community Veteran
Posts: 4,729
Registered: 04-04-2007

PN in the news again - More blunders and customer upset..

Ok, this is may be an abusive of privilege, as I have responded before locking the thread.

But Please can we keep the discussion on this issue in the following thread;
Very dodgy spam email situation [Part 5]

Jonathan
aka chillypenguin