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Not upgraded to 8mb yet?

Cocanuta
Newbie
Posts: 5
Registered: 13-09-2007

Not upgraded to 8mb yet?

I made the option to upgrade my package to the 8mb option from the 2mb option. This was a free upgrade and it was completed very fast.
Its quite a few months later and i am still only getting 2mb internet. My account says im on the 8mb deal, but my router says i am only getting 2mb. I know my line can get 8mb as 3 houses in my area that i know of have 8mb connections, and they are on the same deal.
What has happend here?

Thanks in advance,
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Not upgraded to 8mb yet?

Can you visit this link and opt-in again. I'll make sure the order is placed for you once this ticket is raised.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Cocanuta
Newbie
Posts: 5
Registered: 13-09-2007

Not upgraded to 8mb yet?

Thanks for the fast reponce. I have done as you asked.
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Not upgraded to 8mb yet?

I've placed your order manually, this should complete on Monday. Have a look at this page for details on what to expect from Max.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team