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No broadband for over a week :(

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No broadband for over a week :(

It will be 2 weeks tomorrow I will celebrating the last time I had an ADSL connection at home, and seemingly I can't get it sorted.

I diagnosed a line problem the day it happened (no I'm not an ADSL expert, but have worked in Internet networking of one form or other since 1997 and know ATM pretty well). Depsite this it took support 3 days to log a call with BT as they ignored (and often not understood) what I was telling them.
After logging a call with BT they decided to call some days later and missed me. They left a voicemail asking me to call Plus.net again to arrange another call. On Advising plus.net I will be in after 7.30 at night, I am told it has to be between 8 and 6 weekdays - when believe it or not - I am working.

Has anyone else been in this situation? What the hell do I do other than leave plus.net?

Gareth.
4 REPLIES
ChrisR
Grafter
Posts: 62
Registered: 13-10-2007

No broadband for over a week :(

Raise a Contact Us ticket with PlusNet:

https://www.plus.net/my.html?action=tickets
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No broadband for over a week :(

Quote
Raise a Contact Us ticket with PlusNet:

https://www.plus.net/my.html?action=tickets


Like I haven't already?! One has been open for 2 weeks. Still waiting for BT to call back, line now is worse and only intermitantly gets synch and this dial-up is dog slow.

I just want to get it sorted now and jump ship...
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No broadband for over a week :(

Have you done a BT line test? you can do it at
https://www2.bt.com/btPortal/application;JSESSIONID_btPortalWebApp=D2znekU2PnP7teLwbq67s3WstPymAxYgi...

and this will tel you if there is any fault on the line ad were it is down to a few feet.

If the line is faulty you normaly get bt out in a couple of hours. If there is a line fault it could be effecting the broadband. I did this and they found a fault fixed it and the broadband was then ok
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No broadband for over a week :(

Yup - did the line test and it comes back o.k.
Still waiting for BT to call, 2 weeks and 2 days without ADSL Cry
Its costing me a fortune as I can't work from home now, meaning a 90 mile commute every day at the moment.

How do +net (and other ISP's) sell home worker accounts? How can you rely on a package aimed at home working? Are there any SLA's with those accounts or are they subject to the same "best efforts with no promises" as standard accounts?

If so could I upgrade? Or should they not really be selling such a product as due to no acceptable SLA it isn't actually fit for purpose?